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How do I change my bank details?

To change your bank details, you will need to download and complete the direct debit mandate form, found in your online account. Once completed, you can return it to us through your online account.

Once logged in your will need to select “Manage Agreement” from the dashboard and select "Change Direct Debit Details" from the drop-down list. You will then have the option to upload your document and submit.

Please ensure you send us the new details in good time for your next monthly instalment, especially if you’ve already cancelled your existing direct debit instruction.

Please be advised that you may be required to make payment via alternative means whilst your new payment instructions are being set up.