Skip to main content
FAQ topic

Frequently Asked Questions

How can I make a payment?

Payment can be made by credit or debit card via the your online account. You will just need to log in or register to make payment.

We acknowledge that some people feel safer using a credit card online but please remember that repaying your debt with a credit card may increase the risk of escalating debt and financial difficulties. Please talk to us if you find yourself in financial difficulties.

Alternative methods of payment are also available. Please note that we can only take payment from the account holder or an authorised third party.

Call us: 0345 345 5449

Bank transfer:
Sort Code: 60-00-01
Account Number: 83609520 

Please don’t forget to include your agreement number as the reference so that we can identify your payment.


How do I change my address?

You can update your home address via the ‘My Account’ section on this website.

Once logged in select ‘Personal Details’, then click on the update button and select ‘Update my address’ from the drop down list.

If you are having difficulty accessing your account, you can find supporting information in the ‘online account’ section of our FAQs.


How long should I wait for a reply to a query?

We currently aim to deal with your request within 5-10 days working days.

However, if you require a faster response time, please use our live chat function to speak with one of our agents.