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How do I request for Payment Waiver to be applied to my account?

Payment Waiver is included as standard on all Personal Contract Purchase, Conditional Sale or Personal Finance Lease agreements entered into before 1st January 2021. If you entered into your agreement with PSA Finance between 1st January 2021 and 31st March 2021, we may allow you to make a request to apply the Payment Waiver feature at our discretion.

If you entered into your agreement after 31st March 2021 this feature is not available to you.

Please note that to be eligible for Payment Waiver you must meet certain criteria. Further information can be found here. If eligible, you will need to complete a Payment Waiver application form via your online account. The information you will need to submit on the form is as follows:

  • Your agreement number
  • Your name and address details
  • Your date of birth
  • Your contact information 
  • Your most recent employer’s name and address
  • Your position
  • Your contracted hours per week
  • The start date of your employment
  • Your redundancy date
  • The date you registered for job seeker’s allowance - Your letter will be required as evidence
  • The date of your last job seeker’s allowance payment - Your bank statement showing your JSA payments will be required as evidence
  • Your national insurance number

Once you have gathered all your information required, please go to your online account to complete the form, and upload your evidence.