How long should I wait for a reply to a query?
We currently aim to deal with your request within 5-10 days.
However, if you require a faster response time, please use our live chat function to speak with one of our agents.
Important Information About the FCA’s Motor Finance Review
The Financial Conduct Authority (FCA) has confirmed that parts of its motor finance compensation scheme have paused while a legal challenge is considered. You can find further details about the scheme here: FCA confirms motor finance redress scheme | FCA. If you believe you may be affected, please visit our Motor Finance Commission Enquiry page for further details and guidance.