How long should I wait for a reply to a query?
We currently aim to deal with your request within 5-10 days working days.
However, if you require a faster response time, please use our live chat function to speak with one of our agents.
We’re experiencing higher than usual volumes, there may be a delay in handling your request. Our team are still available via Live Chat on our website and through your online account. We appreciate your understanding through this period.