Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?
We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.
What you’ll be doing
As a Contact Centre Agent, you’ll be at the heart of our customer experience, responsible for:
- Handle incoming calls and communications from our customers.
- Liaise with customers, Retailers, and internal departments.
- Accurately record customer data and notes.
- Communicate clearly by phone, email, and letter.
- Develop product and policy knowledge to resolve queries effectively.
You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.
What we’re looking for
We’re looking for someone who thrives in a fast-paced, customer-focused role. You’ll need:
- 5 GCSEs (A–C), including English and Maths.
- A-levels or equivalent (desirable).
- Experience in a customer service environment (desirable).
- Excellent communication and listening skills.
- Ability to multitask, prioritise, and adapt to change.
- A positive, team-oriented attitude.
Why join us?
- Be part of a collaborative and supportive team.
- Gain valuable experience in financial services.
- Enjoy career progression opportunities into senior advisor or team leader roles.
- Work in a professional environment where your contribution matters.
- Work-life balance matters: This role is 37.5 hours per week, Monday to Friday, 9am to 5:15pm — no evenings or weekends.
- Hybrid working: Following successful completion of training and probation, you'll have the option to work from home up to 2 days per week.
Ready to apply?
If you're excited by the idea of working at the heart of customer services and want to make a real impact from day one, we’d love to hear from you.
People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.
Want more information? You can view the full job description below or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com.
Apply now and take the first step in your Customer Service journey with us!
Closing date 29/04/2026 - Please note we reserve the right to remove the vacancy before this date.
