How do I make a complaint?
MOTOR FINANCE COMMISSIONS UPDATE
Following the recent update of the motor finance commission redress scheme, please visit our dedicated page for motor finance commission updates and what it means for you.
If you already have an open complaint with us about motor finance commission arrangements and we haven’t let you know it’s closed, we’ll write to you with an update following the end of the implementation period. You don’t need to do anything right now as we have your original complaint.
To find out more about the FCA’s work in motor finance and its latest proposals can be found on their website: Car finance complaints | FCA.
Would you like to raise a complaint about something else?
We recognise that despite our best efforts things don’t always go smoothly. If you would like to make a complaint, please use our online form, selecting your reason for complaint from the dropdown menu.
VEHICLE QUALITY ENQUIRY
If you've experienced an issue with your vehicle and would like to let us know. Please fill out our online form with as much detail as possible and one of our team will be in touch.
Alternatively you can contact us on the details below.
Customer Care Team
Stellantis Financial Services UK Ltd
61 London Road
Redhill, Surrey
RH1 1QA
Tel: 0345 313 3806
If we haven’t been able to resolve your complaint to your satisfaction, you can ask the Financial Ombudsman Service (FOS) to review the situation on your behalf. Please note that the Ombudsman will only be able to consider your complaint after we’ve provided you with our final response or it has been over 8 weeks since you raised your concerns with us.
The contact details for the Financial Ombudsman are:
Email: complaint.info@financial-ombudsman.org.uk
Telephone from a Landline: 0800 234 567
Telephone from a Mobile: 0300 123 9 123
Website: www.financial-ombudsman.org.uk
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
As a firm regulated by the Financial Conduct Authority we are required to publish complaints data: click here.