How do I make a complaint?

We recognise that despite our best efforts things don’t always go smoothly. If you have feedback for us or would like to make a complaint, please get in touch with us in the first instance using the details below. 

Email: ukcustomercare@stellantis-finance.com 

Customer Care Team 
Stellantis Financial Services UK Ltd
61 London Road
Redhill, Surrey
RH1 1QA 

Tel: 0345 313 3806

If we haven’t been able to resolve your complaint to your satisfaction, you can ask the Financial Ombudsman Service (FOS) to review the situation on your behalf. Please note that the Ombudsman will only be able to consider your complaint after we’ve provided you with our final response or it has been over 8 weeks* since you raised your concerns with us. 

*On 11th January 2024, the Financial Conduct Authority (FCA) announced that it will review historical sales of motor finance agreements involving discretionary commission arrangements (DCA). At that time, the FCA paused complaints handling involving DCAs until 24 September 2024. On the 24 September the FCA announced a further pause to complaints handling of affected complaints to 4th December 2025.

This means that firms are not required to issue a final response to DCA complaints until after 4 December 2025.

Accordingly, we will let you know when we respond to your complaint whether your complaint is subject to this pause and when you can expect our final response.

To find out more about the FCA’s review into discretionary commission arrangements please visit their website: Car finance complaints | FCA.

The contact details for the Financial Ombudsman are: 

Email: complaint.info@financial-ombudsman.org.uk 

Telephone from a Landline: 0800 234 567
Telephone from a Mobile: 0300 123 9 123 
Website: www.financial-ombudsman.org.uk 

The Financial Ombudsman Service 
Exchange Tower
London
E14 9SR 

As a firm regulated by the Financial Conduct Authority we are required to publish complaints data: click here.