If something has gone wrong, or you’re unhappy about something we’ve done, we want to hear about it. Your experience matters to us, and we’ll do everything we can to put things right where possible.
To make discussing your concern easier, we’ll provide you with a reference number when submitting a complaint. Please have it handy when you get in touch, as it helps us locate your details quickly.
We may need to speak with you to resolve the issue, so please make sure we have accurate contact details.
To make discussing your concern easier, we’ll provide you with a reference number when submitting a complaint. Please have it handy when you get in touch, as it helps us locate your details quickly.
We may need to speak with you to resolve the issue, so please make sure we have accurate contact details.
Make a complaint
Reason for enquiry
- The customer service that I received
- Outstanding payments
- The end of contract process
- Voluntarily terminating my agreement
- Mis-sale/a dispute of agreement terms
- A regulatory issue
- An issue with my vehicle
- The finance application process
Get in touch
Please find our contact details below.
Opening hours
Phone lines | 9am-1pm, 2pm-5pm
Live chat | 9am-5pm
Our offices are closed on weekends and bank holidays.
Our address
Stellantis Financial Services UK Ltd
61 London Road,
Redhill, Surrey,
RH1 1QA
61 London Road,
Redhill, Surrey,
RH1 1QA
Telephone
0345 345 5449