Why can’t I access live chat on my iPhone, iPad or Mac?

If you’re an Apple user, you may experience issues accessing our live chat if your device is running an older version of iOS. Live chat uses newer browser technologies that may not be supported on older operating systems.

Which iOS version do I need?

For the best and most reliable experience, we recommend updating to the latest available iOS version for your device.

How do I check my current iOS version?

1.    Open Settings
2.    Tap General
3.    Select About
4.    Look for Software Version

How do I update my device?

1.    Open Settings
2.    Tap General
3.    Select Software Update
4.    If an update is available, tap Download and Install

Will updating my iOS fix the live chat issue?

In most cases, yes. Updating makes sure that your device supports the latest security features, web standards and technologies required for live chat to run smoothly.

What if my device can’t update to the latest iOS?

If your device is no longer eligible for updates, you can still speak to a member of our team by calling us on 0345 345 5449.

Do I need to update my browser instead?

Keeping your browser up to date is always helpful, but for Apple devices the iOS version controls how Safari (and all browsers) work. This means updating iOS is the most important step.

Who can I contact if I’m still having trouble?

If updating doesn’t solve the issue, our team is here to help. You can speak to a member of the team by calling us on 0345 345 5449.