Motor Finance Commission Enquiry

Update following the FCA announcement  

On 07 October 2025, the Financial Conduct Authority (FCA) announced a proposed redress scheme relating to motor finance commissions between 2007 and 2024. Details of the announcement can be found on the FCA website.

The FCA are currently seeking feedback on complaint handling rules. 

A policy statement and final rules are planned to be published by the FCA early in 2026, with a redress scheme launching shortly after. 

What does this mean for you?

If you’ve already submitted a complaint about commissions, you don’t need to take any further action. Your complaint will remain paused until 04 December 2025, and we’ll need to wait for direction from the FCA before we begin to send customers a final response.  

If you believe you’ve been affected and have not yet submitted a complaint, you can do so using our online form.