Find out how to enquire about commission arrangements on your agreement. We are waiting for guidance from the FCA following a consultation period.
On 07 October 2025, the Financial Conduct Authority (FCA) announced a proposed redress scheme for motor finance commission arrangements made between 2007 and 2024. The FCA is currently inviting feedback on how complaints should be handled. A final policy statement and rules are expected in early 2026, at which point the redress scheme will officially launch. More details are available on the FCA website.
If you’ve already submitted a complaint about motor finance commissions, there’s no need to take further action at this time. Your complaint will remain paused until 04 December 2025 and we‘ll need to wait for direction from the FCA before we begin issuing final responses after this date.
If you haven’t yet submitted a complaint and believe you may have been affected, you’re able to do so using our online form.
Please provide us with your contact details below, including the address used when you had finance with us and details of the vehicle that we financed.
To add additional addresses, please select the "add" button below the postcode field.