I’d like to switch to paperless management of my agreement

Switching to paperless means your documents are kept securely in one place and are available whenever you need them, without waiting for the post or sorting through paperwork.

With paperless communications, you can:

• View and download available documents at any time.
• Get notified instantly when a document is ready.
• Keep everything secure in your online account.
• Reduce paper waste and support a more sustainable service.

How to make the switch

Updating your preferences is quick and easy, simply: 

• Log in to your online account
• Click ‘My Login’
• Select ‘Update’
• Tick the box “I want to go paperless.”

That’s it! Because the law requires it, some documents will still need to be sent by post, even if you choose paperless. However, once complete, your eligible documents will be delivered securely online.

You’re always in control so can switch back at any time.