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I’d like to switch to paperless management of my agreement

Switching to paperless means your documents are kept securely in one place and are available whenever you need them, without waiting for the post or sorting through paperwork.

With paperless communications, you can:

  • View and download available documents at any time.
  • Get notified instantly when a document is ready.
  • Keep everything secure in your online account.
  • Reduce paper waste and support a more sustainable service.

How to make the switch

Updating your preferences is quick and easy, simply: 

What should I do if I’ve gone over my annual mileage allowance?

Can I change my mileage allowance?

If you’ve gone over your mileage allowance for one year you may not need to worry. The allowance is used to help us estimate your total mileage over the lifetime of your agreement, not each year.

Mileage increase example

If you have a 36-month agreement and your annual mileage is 10,000 miles per year.

Why can’t I access live chat on my iPhone, iPad or Mac?

If you’re an Apple user, you may experience issues accessing our live chat if your device is running an older version of iOS. Live chat uses newer browser technologies that may not be supported on older operating systems.

Which iOS version do I need?

For the best and most reliable experience, we recommend updating to the latest available iOS version for your device.

Can I refinance my balloon payment on my PCP agreement?

Refinancing my balloon payment 

If you’re coming to the end of your Personal Contract Purchase (PCP) agreement with us and would like to keep your vehicle, you may be able to refinance your optional final payment (balloon payment). Your other options are to pay the lump sum off in full, part exchange or return the vehicle (subject to excess mileage and damage charges).  

Refinancing is a great option if you know you’d like to own your vehicle but not pay a lump sum. There are a few things to consider before requesting a quote:

What is 3 Day Free Van Insurance?

3 Day Free Van Insurance is a short-term, comprehensive, van insurance policy designed to cover you for the first few days once you’ve collected your vehicle. This means you’ll be insured to drive your van home with the peace of mind that your vehicle is covered from handover. It’s a convenient way to get your new van on the road. 

What is Subscription Van Insurance?

Subscription Van Insurance provides protection for you and your van on a rolling monthly subscription. There’s no up-front deposit or interest charges, and you can cancel or make changes at any time, with just a few taps.

Whether you’re purchasing a new van or looking to renew your insurance, our Subscription Van Insurance covers our range of Stellantis vans, available for the following brands:

Motor Finance Commission Review

Update: 02 July 2026

On 02 July 2026, the Financial Conduct Authority (FCA) confirmed that parts of its motor finance compensation scheme have been paused while a legal challenge is considered by the Upper Tribunal. The FCA has stated that firms must continue to comply with all aspects of the scheme that have not been suspended.

The Upper Tribunal is expected to consider the legal challenge in December 2026 or February 2027. Until this process is finished, compensation assessments and payments under the FCA scheme are on hold.  

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