If you are reaching the end of your contract and would like to extend it because you have re-ordered a new vehicle with Stellantis Financial Services and it is delayed, we may be able to offer you an extension.

If you would like to extend your contract, then you can ask us for a quote. Please remember that if you do extend the term of your agreement, you will pay more because the agreement is longer, and interest will be applied over a longer period.

Just Add Fuel & Citroën/DS SimplyDrive customers who are at the end of their contract, but cannot return their car or pick up a new one, can accept the motor insurance quote automatically issued by our provider. If the policy is cancelled within 12 months, you will not be charged a cancellation fee and will be issued with a pro rota refund. Our provider will also honour cover for any car out of MOT provided the car is roadworthy.

If your TLC policy was taken out on or after the 1^st January 2021, your policy will be with GardX. You can register your claim by contacting GardX on the following details:

Phone: 020 3325 4630

Email: support-stellantisfs@gardx.co.uk

If your Financial Shortfall Insurance (FSI) or Total Loss Cover (TLC) policy was taken out before the 1st January 2021, your policy will be with MAPFRE ABRAXAS. You can make a claim by contacting them on the details below:

If your Cosmetic Repair Insurance (CRI) policy was taken out on or after the 1st January 2021, you will need to get in contact with our new supplier GardX. You can register your claim by using the following contact information:

To view your documents online, you will need to log in or register your online account and select 'My Documents' from your dashboard. All documents should be available to view or download.

You will receive a notification to let you know a new document is available to view. All documents should be available to view or download in PDF format.

We will no longer be sending paper copies of invoices to customers, following HM Revenue & Customs move to make tax digital.

We'll pass your vehicle registration number to the parking space owner to help them identify you when you arrive. Parking site enforcement will also receive you vehicle registration number to avoid a penalty charge notice being issued in error.

Your registration details are very important for our commercial parking sites that use an Automatic Number Plate Recognition system. Once you've provided your vehicle registration number the system will recognise your vehicle to allow entry.

If you are experiencing issues logging in to your account, please use the forgotten password link. You'll need to enter the email address associated with the online account in addition to your agreement number.

To reset your password, send a forgotten password request.

You will then receive a temporary password within 15 minutes. Should you not receive this within 15 minutes please check your spam/junk folder before attempting again.