We have included below the categories of all our suppliers, third parties and partners. These parties may receive data about you if necessary, in connection with the performance of your contract, if there is law or regulation that requires us to do so, our legitimate interests, or if you've asked us to share it with them.
If you have settled your agreement or part exchanged, and another instalment has been paid since the day the settlement was made, a refund may be due on your account. Please allow 14 working days for this to be processed from the date we have received the settlement payment. Your dealer will be able to confirm the date the payment was made if you have part exchanged.
Things to bear in mind:
Your agreement number can be found on your welcome letter/email, just below the date, or any other communication sent by us.
Alternatively, you should see this as your Direct Debit reference number on your bank statement, or in your online banking.
If you're still having problems locating your agreement number, please contact us via live chat (Monday- Friday, 9am-5pm).
If you previously had a finance agreement with Vauxhall Finance, your agreement number will be your Vauxhall Finance agreement number with ZX at the beginning e.g. ZX0000001.
Your outstanding balance can be found on your Annual Statement.
If you would like to know what your outstanding balance is in-between statements, this can be viewed via your online account. Once logged in to your account, select 'Transaction History' from your dashboard. You will then see your current balance.
We currently aim to deal with your request within 5-10 days.
However, if you require a faster response time, please use our live chat function to speak with one of our agents.
Our teams are available:
Monday - Friday 9am - 5pm
You are also able to manage your agreement 24/7 through your online account.
At Stellantis Financial Services we understand that sometimes circumstances can change, which can lead to financial difficulty. Please do not suffer in silence if this is the case with your Stellantis Financial Services agreement. If you are behind with payments and have received an arrears notice, please contact us and make us aware of your situation. We will then consider your individual case and discuss the options available to you.
Stellantis Financial Services UK Ltd supports and facilitates an inclusive environment that embraces all that makes us different and recognises the benefits that these differences bring. We value the diversity of our employees and embrace cultural and social differences, ensuring that all employees are valued and able to thrive in the workplace, that they are able to contribute and share their views freely, and have equal access to opportunities.
Stellantis Financial Services UK Ltd is a subsidiary of BNP Paribas and has a zero-tolerance approach to any form of modern slavery. We are committed to acting in an ethical manner, with integrity and transparency in all business dealings.
To read our joint modern slavery statement please click here.
We are part of a sub-group, headed by Stellantis Bank SA (formerly Opel Bank S.A.), which provides commercial and consumer auto finance and related products in respect of the brands of Stellantis N.V., a multinational automotive manufacturer. In the UK this activity is performed by Stellantis Financial Services UK Limited (“Stellantis Financial Services”), which Stellantis Bank S.A. acquired on 3 April 2023.
