Helpful information and support details

At Stellantis Financial Services we understand that sometimes circumstances can change, which can lead to financial difficulty. Please do not suffer in silence if this is the case with your Stellantis Financial Services agreement. If you are behind with payments and have received an arrears notice, please contact us and make us aware of your situation. We will then consider your individual case and discuss the options available to you. 

Stellantis Financial Services UK Ltd supports and facilitates an inclusive environment that embraces all that makes us different and recognises the benefits that these differences bring. We value the diversity of our employees and embrace cultural and social differences, ensuring that all employees are valued and able to thrive in the workplace, that they are able to contribute and share their views freely, and have equal access to opportunities.

Stellantis Financial Services UK Ltd is a subsidiary of BNP Paribas and has a zero-tolerance approach to any form of modern slavery. We are committed to acting in an ethical manner, with integrity and transparency in all business dealings.

To read our joint modern slavery statement please click here.

Stellantis Financial Services UK Limited 2025

We are part of a sub-group, headed by Stellantis Bank SA (formerly Opel Bank S.A.), which provides commercial and consumer auto finance and related products in respect of the brands of Stellantis N.V., a multinational automotive manufacturer.  In the UK this activity is performed by Stellantis Financial Services UK Limited (“Stellantis Financial Services”), which Stellantis Bank S.A. acquired on 3 April 2023.

IMPORTANT NOTICE - USE OF YOUR INFORMATION

We are Stellantis Financial Services UK Ltd (company number 01024322) and we are the data controller in respect of your personal information. If you have any queries about our handling of your personal information, you can contact us by writing to our Data Protection Officer at 61 London Road, Redhill, Surrey RH1 1QA or by email to ukdataprotectionofficer@stellantis-finance.com. 

Stellantis Financial Services UK Ltd is a company registered in England and Wales under company registration number 01024322 having its registered office at 61 London Road, Redhill, Surrey, RH1 1QA. Telephone: 01737 810 810. VAT registration number: 198 0871 62. Stellantis Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority.

For more information you can contact us here.

For information on the FLA Lending Code please click here.
 

If you are a customer of Stellantis Financial Services and wish to report any dissatisfaction or complaint, please visit: How do I make a complaint?

COMPANY REGISTRATION INFORMATION

Stellantis Financial Services UK Ltd is a company registered in England and Wales under company registration number 01024322 having its registered office at 61 London Road, Redhill, Surrey, RH1 1QA. Telephone: 0345 345 5449. VAT registration number: 198 0871 62. Stellantis Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority.

THE FLA LENDING CODE

If you haven’t found the answer you’re looking for, the quickest way to get in touch with us is via live chat or our online contact form. 

Simply select the relevant category and provide the required information.

Your first repayment will be taken one month less a day after the start date of your agreement. For example, if your contract start date is the 2nd January 2024, then your first payment will be due on 1st February 2024. The exact due date will be in your welcome letter.

We appreciate customers may need to amend their payment date, full details on how to do this can be found here.