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Fair wear and tear guide

A guide to identifying fair wear and tear versus vehicle damage.

Car Maintenance 3 min read
Couple talking outside citroen c3 elle in a car park

What happens when your agreement ends?

Find out what to expect at the end of your agreement with Stellantis Financial Services.

End of Agreement 4 min read
Man handing over keys in a dealership

Part Exchanging a Financed Car

Confused about part exchanging a financed car? Our complete guide will show you how it's done and help you to decide if it's the right choice for you.

End of Agreement 7 min read
Couple opening the boot of a white Peugeot 508 SW

Financing a used car

Find out more about your options for financing a used car, along with details of where to buy an approved used vehicle.

Buying & Selling 3 min read
Hybrid car badge on Fiat 500

What is a hybrid car?

Your guide on how hybrid cars are fuel efficient and better for our environment.

Electric Cars 4 min read
Approved retailer technician changing tyre on a Citroën

Basic car maintenance tips

Useful information about car maintenance, including how often your car needs servicing. 

Car Maintenance 4 min read
Road through woodland and river

What is the environmental impact of electric cars?

Are electric cars actually good for the environment? Explore what impact you can have on the environment by switching to an electric vehicle.

Electric Cars 4 min read
Internal shot of an Alfa Romeo hybrid car

The difference between hybrid cars & electric cars

Compare the differences between hybrid and electric vehicles including range, emissions and fuel economy.

Electric Cars 4 min read
Electric car odometer

Electric & hybrid car finance explained

Everything you need to know about the types of finance options for electric and hybrid cars.

Electric Cars 2 min read
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What should I do if my contract is due to end?

If you are reaching the end of your contract and would like to extend it because you have re-ordered a new vehicle with Stellantis Financial Services and it is delayed, we may be able to offer you an extension.

If you would like to extend your contract, then you can ask us for a quote. Please remember that if you do extend the term of your agreement, you will pay more because the agreement is longer, and interest will be applied over a longer period.

My Peugeot Just Add Fuel or Citroën/DS SimplyDrive insurance expires before I can take delivery of my new car

Just Add Fuel & Citroën/DS SimplyDrive customers who are at the end of their contract, but cannot return their car or pick up a new one, can accept the motor insurance quote automatically issued by our provider. If the policy is cancelled within 12 months, you will not be charged a cancellation fee and will be issued with a pro rota refund. Our provider will also honour cover for any car out of MOT provided the car is roadworthy.

Can I make a claim on my Financial Shortfall Insurance or Total Loss Cover policy?

If your TLC policy was taken out on or after the 1st January 2021, your policy will be with GardX. You can register your claim by contacting GardX on the following details:

Phone: 020 3325 4630

Email: support-stellantisfs@gardx.co.uk

If your Financial Shortfall Insurance (FSI) or Total Loss Cover (TLC) policy was taken out before the 1st January 2021, your policy will be with MAPFRE ABRAXAS. You can make a claim by contacting them on the details below:

How do I make a claim on my Cosmetic Repair Insurance?

If your Cosmetic Repair Insurance (CRI) policy was taken out on or after the 1st January 2021, you will need to get in contact with our new supplier GardX. You can register your claim by using the following contact information:

Who are GID?

If you have taken out a Contract Hire or Finance Lease agreement, you may receive a call from GID. They may contact you to discuss the Retailer experience and any asset protection you may have in place.

GID have been appointed by Stellantis Financial Services to contact our customers as part of our welcome process. They are a chosen business partner who provide financial services asset protection advice.

How do I view documents online?

To view your documents online, you will need to log in or register your online account and select 'My Documents' from your dashboard. All documents should be available to view or download.

You will receive a notification to let you know a new document is available to view. All documents should be available to view or download in PDF format.

Cookie Policy

A cookie is a small text file that is placed on your computer by your web browser. It captures information such as the areas of the website you have visited and the browser that you are using. 

At Stellantis Financial Services, we use cookies to help improve our website and your user experience. We use cookies for the purposes listed below, as necessary for website operation, for example to enable you to log in to your account or place an order:

How do I access invoices online?


We will no longer be sending paper copies of invoices to customers, following HM Revenue & Customs move to make tax digital.

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