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Fair wear and tear guide

A guide to identifying fair wear and tear versus vehicle damage.

Car Maintenance 3 min read
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What happens when your agreement ends?

Find out what to expect at the end of your agreement with Stellantis Financial Services.

End of Agreement 4 min read
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Part Exchanging a Financed Car

Confused about part exchanging a financed car? Our complete guide will show you how it's done and help you to decide if it's the right choice for you.

End of Agreement 7 min read
Hybrid Alfa Romeo being charged on the street

How does a hybrid car work?

Everything you need to know about hybrid vehicles and how they work.

Electric Cars 4 min read
London roads with restrictions

Penalty points and their impact on your car insurance

Driving penalty points and how they impact your car insurance.

Insurance 7 min read
Approved technician servicing vehicle

When does my car need a service?

Useful information on servicing your car.

Car Maintenance 6 min read
Interior view of a Peugeot hybrid vehicle

How are hybrid cars designed to be more efficient?

Find out how hybrid cars are more efficient than standard ICE vehicles.

Electric Cars 3 min read

What should I do if my contract is due to end?

If you are reaching the end of your contract and would like to extend it because you have re-ordered a new vehicle with Stellantis Financial Services and it is delayed, we may be able to offer you an extension.

If you would like to extend your contract, then you can ask us for a quote. Please remember that if you do extend the term of your agreement, you will pay more because the agreement is longer, and interest will be applied over a longer period.

My Peugeot Just Add Fuel or Citroën/DS SimplyDrive insurance expires before I can take delivery of my new car

Just Add Fuel & Citroën/DS SimplyDrive customers who are at the end of their contract, but cannot return their car or pick up a new one, can accept the motor insurance quote automatically issued by our provider. If the policy is cancelled within 12 months, you will not be charged a cancellation fee and will be issued with a pro rota refund. Our provider will also honour cover for any car out of MOT provided the car is roadworthy.

Can I make a claim on my Financial Shortfall Insurance or Total Loss Cover policy?

If your TLC policy was taken out on or after the 1st January 2021, your policy will be with GardX. You can register your claim by contacting GardX on the following details:

Phone: 020 3325 4630

Email: support-stellantisfs@gardx.co.uk

If your Financial Shortfall Insurance (FSI) or Total Loss Cover (TLC) policy was taken out before the 1st January 2021, your policy will be with MAPFRE ABRAXAS. You can make a claim by contacting them on the details below:

How do I make a claim on my Cosmetic Repair Insurance?

If your Cosmetic Repair Insurance (CRI) policy was taken out on or after the 1st January 2021, you will need to get in contact with our new supplier GardX. You can register your claim by using the following contact information:

Who are GID?

If you have taken out a Contract Hire or Finance Lease agreement, you may receive a call from GID. They may contact you to discuss the Retailer experience and any asset protection you may have in place.

GID have been appointed by Stellantis Financial Services to contact our customers as part of our welcome process. They are a chosen business partner who provide financial services asset protection advice.

How do I view documents online?

To view your documents online, you will need to log in or register your online account and select 'My Documents' from your dashboard. All documents should be available to view or download.

You will receive a notification to let you know a new document is available to view. All documents should be available to view or download in PDF format.

Cookie Policy

A cookie is a small text file that is placed on your computer by your web browser. It captures information such as the areas of the website you have visited and the browser that you are using. 

At Stellantis Financial Services, we use cookies to help improve our website and your user experience. We use cookies for the purposes listed below, as necessary for website operation, for example to enable you to log in to your account or place an order:

How do I access invoices online?


We will no longer be sending paper copies of invoices to customers, following HM Revenue & Customs move to make tax digital.

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