If you are a customer of Stellantis Financial Services and wish to report any dissatisfaction or complaint, please visit: How do I make a complaint?

COMPANY REGISTRATION INFORMATION

Stellantis Financial Services UK Ltd is a company registered in England and Wales under company registration number 01024322 having its registered office at 61 London Road, Redhill, Surrey, RH1 1QA. Telephone: 0345 345 5449. VAT registration number: 198 0871 62. Stellantis Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority.

THE FLA LENDING CODE

If you haven’t found the answer you’re looking for, the quickest way to get in touch with us is via live chat or our online contact form. 

Simply select the relevant category and provide the required information.

Your first repayment will be taken one month less a day after the start date of your agreement. For example, if your contract start date is the 2nd January 2024, then your first payment will be due on 1st February 2024. The exact due date will be in your welcome letter.

We appreciate customers may need to amend their payment date, full details on how to do this can be found here. 

To change your bank details, you will need to download and complete the direct debit mandate form, found in your online account. Once completed, you can return it to us through your online account.

Once logged in your will need to select “Manage Agreement” from the dashboard and select "Change Direct Debit Details" from the drop-down list. You will then have the option to upload your document and submit.

Yes, you can do this at any time via your online account.

You may be able to choose whether to reduce your monthly payments or on some of our products, to reduce the term of your agreement. Please tell us your preferred option when requesting a quote from us.

Payment can be made by credit or debit card via the your online account. You will just need to log in or register to make payment.

We acknowledge that some people feel safer using a credit card online but please remember that repaying your debt with a credit card may increase the risk of escalating debt and financial difficulties. Please talk to us if you find yourself in financial difficulties.

Stellantis Financial Services' bank details can be seen below:

Sort Code: 60-00-01 
Account Number: 83609520 

Please remember to use your agreement number as your payment reference so that we can identify your payment. 

Yes, you can change your payment date via your online account.

We understand that our customers sometimes need to move their payments to a more convenient date. We are therefore happy to move your due date forward up to a maximum of 15 days from the original payment date at the start of the contract.

If you are having difficulty accessing your account, you can find supporting information in the ‘online account’ section of our FAQs.

In most instances, you can. 

If you hold the V5 document for the vehicle you can go ahead and arrange this directly with DVLA. You must tell us your new registration number once your request has been completed.  

Please be aware that when you return the vehicle the plate will need to be removed in good time for the vehicle to be collected. Please note it can take up to 8 weeks so you’ll need to start the process early.