To change your bank details, you will need to download and complete the direct debit mandate form, found in your online account. Once completed, you can return it to us through your online account.

Once logged in your will need to select “Manage Agreement” from the dashboard and select "Change Direct Debit Details" from the drop-down list. You will then have the option to upload your document and submit.

Yes, you can do this at any time via your online account.

You may be able to choose whether to reduce your monthly payments or on some of our products, to reduce the term of your agreement. Please tell us your preferred option when requesting a quote from us.

Payment can be made by credit or debit card via the your online account. You will just need to log in or register to make payment.

We acknowledge that some people feel safer using a credit card online but please remember that repaying your debt with a credit card may increase the risk of escalating debt and financial difficulties. Please talk to us if you find yourself in financial difficulties.

Stellantis Financial Services' bank details can be seen below:

Sort Code: 60-00-01 
Account Number: 83609520 

Please remember to use your agreement number as your payment reference so that we can identify your payment. 

Yes, you can change your payment date via your online account.

We understand that our customers sometimes need to move their payments to a more convenient date. We are therefore happy to move your due date forward up to a maximum of 15 days from the original payment date at the start of the contract.

If you are having difficulty accessing your account, you can find supporting information in the ‘online account’ section of our FAQs.

In most instances, you can. 

If you hold the V5 document for the vehicle you can go ahead and arrange this directly with DVLA. You must tell us your new registration number once your request has been completed.  

Please be aware that when you return the vehicle the plate will need to be removed in good time for the vehicle to be collected. Please note it can take up to 8 weeks so you’ll need to start the process early. 

You should notify us and contact your insurance company immediately to commence settlement or transfer to another vehicle.

Please note that your monthly repayments will continue as normal whilst these arrangements are being made. 

If you hold the V5 document for your vehicle, you can take it outside the United Kingdom to the European Union, the Channel Islands or the Isle of Man for up to 28 days without notifying us.

Yes, you can change your mileage allowance. Please note that changes to your mileage allowance will result in changes to your monthly repayments. 

If you think you are likely to exceed your mileage allowance, you can increase it. Please be aware that this will result in an increase to your monthly repayment.

If you have a Conditional Sale or Personal Contract Purchase agreements regulated by the Consumer Credit Act 1974 then you have right to return the vehicle early, but you’ll have to pay at least 50% of the total amount payable under the agreement. 

In addition, you are responsible for paying:
•    any instalments due up to the point you terminate the agreement (including any arrears); and 
•    any excess mileage charge; and 
•    damage charges due